Return & Refund Policy

Effective Date: March 9, 2026

At Zaman Mill And Diesel Machineries, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the following policy.

1. Return Eligibility

You may request a return or replacement if:

• The product received is damaged or defective

• The wrong product was delivered

• The product is significantly different from the description

To be eligible for a return:

• The product must be unused and in its original condition

• The product must be returned with original packaging and accessories

• The return request must be made within 3 days of receiving the product

2. Non-Returnable Items

Returns will not be accepted in the following situations:

• Products that have been used or damaged by the customer

• Items returned after the allowed return period

• Products without original packaging

• Electrical or machinery products that have been installed or used

3. Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

• The refund will be processed through mobile banking, bank transfer, or the original payment method

• The refund process may take 3–7 business days

4. Exchange Policy

If you receive a defective or incorrect product, we will provide a replacement without any additional charge.

5. Return Shipping

• If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.

• If the return is requested for personal reasons, the customer will be responsible for the return shipping cost.

6. Contact Information

If you want to request a return or refund, please contact us:

📞 Phone / WhatsApp: 01912-581604
📧 Email: tonmoykhan2120@gmail.com

📍 Address:
Zaman Mill And Diesel Machineries
Khulna, Khulna Division, Bangladesh

🌐 Website:
https://zamanmachineriesbd.com/