Exchange & Complaint Policy

Effective Date: March 9, 2026

At Zaman Mill And Diesel Machineries, we are committed to providing quality machinery products and reliable customer service. If you face any issue with a product or service, you can request an exchange or submit a complaint according to the policy below.

1. Exchange Policy

Customers may request an exchange in the following situations:

• The product received is damaged or defective

• The wrong product was delivered

• The product has a manufacturing defect

To be eligible for an exchange:

• The request must be made within 3 days of receiving the product

• The product must be unused and in its original condition

• The product must be returned with its original packaging and accessories

Once the returned item is inspected and approved, we will send a replacement product.

2. Complaint Policy

If you experience any issue with our products or services, you can submit a complaint by contacting our support team.

When submitting a complaint, please provide:

• Your name

• Order details

• Product name

• A clear description of the issue

• Photos or videos (if applicable)

Our team will review your complaint and respond as soon as possible.

3. Resolution Process

After reviewing the complaint, we may offer one of the following solutions:

• Product replacement

• Technical support or guidance

• Refund (if applicable according to our Refund Policy)

4. Contact Information

For exchange requests or complaints, please contact us:

📞 Phone / WhatsApp: 01912-581604
📧 Email: tonmoykhan2120@gmail.com

📍 Address:
Zaman Mill And Diesel Machineries
Khulna, Khulna Division, Bangladesh

🌐 Website:
https://zamanmachineriesbd.com/